score801's Privacy Policy

This Privacy Policy ("Policy") applies to users ("you", "your") of the score801 platform ("we", "us"). By registering on score801 or using our services, you agree to the terms of this Privacy Policy. We handle your personal information with great care and never disclose it to third parties unnecessarily.

score801 is a safe and reliable online gaming platform for players in Bangladesh. We keep your information secure using SSL encryption and modern cybersecurity technology. This policy may be updated from time to time — we will post a notice on this page when changes are made.

score801 collects certain personal information to create and manage your account and to provide improved services. The categories of information collected are described below.

1.1 Identity Information

• Full name (Bengali or English)
• Date of birth (for age verification — to confirm 21+)
• National ID card or passport number (during the KYC process)
• Scanned copy of photo ID (when required)

1.2 Contact Information

• Email address
• Mobile phone number

1.3 Financial Information

• bKash, Nagad, Rocket, Upay or bank account number (for processing transactions)
• Deposit and withdrawal history
• Wallet balance and bonus history

1.4 Technical Information

• IP address and device information
• Browser type and version
• Operating system
• Cookie and session data
• Site usage logs (login time, pages visited, gaming activity)

1.5 Gaming Information

• Betting and gaming history
• Favourite games and categories
• Bonus claim and usage history

score801 collects information in several ways. With each method, we ensure that information is collected in a fair and transparent manner.

2.1 Information Provided Directly

When you register on score801, edit your profile, request a deposit or withdrawal, or contact our support team, you voluntarily provide information. This information is collected directly from you.

2.2 Automatic Collection

When you use the score801 platform, our system automatically collects certain technical information (such as IP address, browser information, cookies). This information is used to improve the security and performance of the platform.

2.3 Information Received from Third Parties

We may receive necessary transaction-related information from payment processing partners (bKash, Nagad, etc.) and fraud prevention services. However, this information is used only for specific purposes.

2.4 Cookie Policy

Cookies are used on the score801 website. Cookies are small text files stored in your browser. We use the following types of cookies:

• Essential Cookies: For the basic functionality of the site (login session, security)
• Performance Cookies: For analysing and improving site usage
• Preference Cookies: For saving your language and preferences

You can manage cookies from your browser settings. However, disabling essential cookies may cause some features of the site to stop working.

score801 uses your personal information only for specific, legitimate, and transparent purposes. The purposes for which we use your information are detailed below.

3.1 Account Management

We use your information to create and verify your account, ensure login security, and manage your profile.

3.2 Processing Financial Transactions

We use your financial information to process deposit and withdrawal requests, prevent fraud, and comply with financial regulations.

3.3 Customer Service

Our 24/7 support team uses your contact and account information to resolve your questions and issues.

3.4 Responsible Gaming

Your information is used to monitor your gaming activity to identify unusual behaviour and to implement responsible gaming limits.

3.5 Service Improvement

Analytical data is used to improve the functionality of the platform, plan new games and features, and personalise your experience.

3.6 Marketing Communications

If you have consented to marketing communications, we may send you information about new offers, bonuses, and promotions from score801. You can opt out of this service at any time.

3.7 Legal Obligations

We may use information to comply with applicable laws and regulations, respond to legitimate requests from authorities, or resolve legal disputes.

score801 does not sell your personal information. However, information may be shared with third parties in the following limited circumstances.

4.1 Service Providers

Only the necessary amount of information is shared with providers of payment processing (bKash, Nagad, Rocket, Upay, bank transfer), technology infrastructure, cybersecurity, and fraud prevention services. These partners are required to comply with our privacy standards.

4.2 Game Software Providers

To keep the gaming experience seamless, necessary session information may be shared with providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe.

4.3 Legal Requirements

We may be required to disclose information to comply with court orders, legitimate requests from government authorities, or applicable law.

4.4 Business Changes

In the event of a business merger, acquisition, or asset transfer, your information may be transferred to the new entity. In such cases, we will notify you in advance.

score801 applies industry-standard security measures to protect your personal information. We continuously review and improve our security framework.

5.1 Technical Protection

• 256-bit SSL encryption on all data transmissions
• Encrypted database storage for sensitive information
• Firewall and intrusion detection systems
• Regular security audits and penetration testing

5.2 Access Control

• "Need-to-know" access policy for staff
• Two-Factor Authentication support
• Logs of all account access are retained

5.3 Your Responsibilities

You also play an important role in maintaining the security of your account:

• Use a strong and unique password
• Do not share your password with anyone
• Report any suspicious activity to us immediately
• Log out after using a public device

score801 retains your personal information only for as long as necessary. The retention period depends on the type of information and the purpose for which it is used.

6.1 Retention Periods

• Active account information: For as long as the account remains active
• Financial transaction records: A minimum of 5 years as required by law
• KYC documents: In accordance with regulatory guidelines
• Customer service communications: Up to 3 years after the last contact
• Technical logs: Generally up to 90 days

6.2 Account Deletion Request

You may request the deletion of your score801 account and personal information. To do so, email us at [email protected]. However, certain information may need to be retained for a specific period due to legal obligations. If there are any pending transactions or disputes, deletion may not be possible until those are resolved.

As a user of score801, you have certain important rights regarding your own personal information.

7.1 Right to Access Information

You may request a copy of the personal information we hold about you at any time. We will endeavour to respond within 30 working days.

7.2 Right to Correct Information

You may request the correction of any inaccurate or incomplete information. Many details can be updated directly in your account settings.

7.3 Right to Restrict Processing

In certain circumstances, you may request that the processing of your information be restricted while your concern is being resolved.

7.4 Right to Withdraw from Marketing

If you no longer wish to receive marketing emails or notifications, you can opt out at any time by emailing [email protected] or through our live chat.

7.5 How to Exercise Your Rights

To exercise any of the rights above, contact us via 24/7 live chat or email us at [email protected]. After verifying your identity, we will process your request as quickly as possible.

score801 is an adult gaming platform. We do not collect or process information from any person under the age of 21.

We verify age at the time of registration. If we learn that a minor has created an account, we will immediately close that account and delete all associated information.

score801 may update this privacy policy from time to time. In the event of changes, we will take the following steps:

• The "Last Updated" date on this page will be changed
• A notification will be sent to your registered email for significant changes
• You may be informed about the updated policy at your next login

If you continue using score801 after the updated policy is published, it will be assumed that you have agreed to the new policy. Therefore, it is recommended that you review this page regularly.

If you have any questions, concerns, or complaints about this privacy policy, please contact us. We are ready to answer all your questions.

Contact Methods

• Live Chat: 24/7 support available in Bengali — contact us directly through the platform
• Email: [email protected]

We take all privacy-related requests seriously and try to respond as quickly as possible. Thank you for a safe and enjoyable gaming experience with score801.